Answers to FAQ
We receive a large number of donations every single day, so there is always something new in the store. In fact, we list the donations we are picking up every day on our Facebook page for you to check out – but remember, we have many items dropped off so we receive much more than that listing daily.
100% of our profits stay within our organization in order to fund our administrative costs, freeing up other donated funds to go directly to the families we serve. We like to look at it this way – last year, we provided enough funds to build 5 homes for low income families. This means that every donation given and every purchase made is changing lives. As a registered business in this city, we are required to charge sales tax on all purchases. In order to be fair to all of our customers and offer the same competitive prices, we do not negotiate our prices.
Layaway is not available and we don’t deliver large items, but we are able to hold purchased items for up to 3 business days. We do not accept returns on any products except appliances, which can be returned within 7 days for store credit if not functioning.